Ed gagnon is a business owner customer retention strategist customer service consultant researcher trainer writer and speaker as president of charlotte nc based customer service solutions inc a customer service and retention consulting research and training firm founded in 1998 ed has helped hundreds of clients improve their bottom line by improving their customer service. Find many great new used options and get the best deals for am i great at customer service 25 characteristics of people great at customer service by ed gagnon 2010 trade paperback at the best online prices at ebay free shipping for many products. Am i great at customer service 25 characteristics of people great at customer service dec 05 2020 posted by agatha christie media publishing text id 5851d6ff online pdf ebook epub library everyone has a story about bad customer service experience and if you dont just look on social media you wont have to search for long to find someone either complaining. To help you make great customer service hires weve compiled a list of the 21 key characteristics of customer service employees that rock so the next time you make any customer service hires make sure you assess them on these qualities characteristics of customer service employees who are great at their job emotional intelligence humility. Why is customer service important when 86 of customers quit doing business with a company due to a bad experience it means that businesses must approach every support interaction as an opportunity to acquire retain or up sell good customer service is a revenue generator it gives customers a complete cohesive experience that aligns with an organizations purpose
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